REFUND POLICY


Certain circumstances require us to restrict refunds or credits after purchases are made and/or after the season has started. The following conditions apply:

  • All season pass, program or private lesson applications include a non-refundable $30 administration fee.
  • Refunds or credits may be requested ONLY for serious injury, major medical issues (a doctor’s note is required) or for family relocation. All refunds or credits MUST be requested no later than March 23rd, 2020.
  • Lessons are often held in less than perfect weather and refunds and credits are not issued for snow and/or weather conditions.
  • Refunds or credits will not be issued to participants who miss a class or lesson (program or private) for any reason after the start of the season.

We are unable to change the day or time of a private lesson or program, and participant after the start of the season.

SAFETY ON THE SLOPES / EXCLUSION OF LIABILITY


Hockley Valley Resort Regulations:
LIFT TICKETS REQUIRED
A Hockley Valley Resort lift pass is required when riding the slopes at Hockley Valley Resort. Patrons are not permitted to walk on the slopes without participating in either skiing or snowboarding and bearing a lift ticket or season pass. Although you may want to walk the slopes to help your children learn to ski or board, your safety and the safety of others is our ultimate concern. If you would like to assist your children in learning, we recommend enrolling them in a private lesson or in a 4-week or 8-week lesson program.

NO TOBOGGANING
Tobogganing is prohibited anywhere on Hockley Valley Resort property.

NO ALCOHOL
The possession of alcohol is prohibited outside of licensed areas.

TICKET REMOVAL POLICY
The Alpine Responsibility Code consists of 10 points that when adhered to, creates a safe and enjoyable environment for everyone. Please take the time to review the Alpine Responsibility Code displayed above.

As part of our Safety Education Program, members of HVR Ski Management/Supervisors have been authorized to remove the Lift Ticket or Season Pass from anyone who fails to adhere to the Alpine Responsibility Code after being warned to do so.

HVR Ski Management/Supervisors have also been authorized to remove a Lift Ticket or Season Pass without warning for the misuse of any Lift or Elevating Device, tampering with any Safety Equipment, any abusive conduct and the consumption of Alcohol or Illegal Drugs.